Refund policy

30 days to change your mind

If something isn't right, you have 30 days from delivery to ask for a return.

What can be returned

Items need to be unused and in their original condition and packaging, with tags on if they had them. For hygiene reasons, we can't take back items that have been worn, chewed, washed or used, unless they arrived damaged or faulty.

Damaged, faulty or wrong item? We'll make it right.

If your order arrives damaged, faulty or isn't what you ordered, email us at hanqi4272@gmail.com within 30 days of delivery with your order number and a photo of the item (and the packaging, if you can). We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back unless we ask.

Change of mind

No problem. Email us at hanqi4272@gmail.com first and we'll send you the return address and instructions. Please don't send items back without contacting us, because they ship from different suppliers and parcels sent to the wrong place can get lost. Return shipping for change-of-mind returns is at your cost, and we recommend a tracked service. Original shipping charges aren't refunded.

Refunds

Once your return arrives and we've checked it, we'll refund you to your original payment method. Your bank or card provider may take 5–10 business days to show it.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't been sent to our supplier yet, we'll cancel it and refund you in full. Once it's shipped, it'll need to go through the return process above.

Sizing swaps

Harness or apparel too snug or too roomy? Email us within 30 days. As long as it's unused, we'll help you swap sizes. Return shipping is at your cost, the same as a change-of-mind return.